You almost never create a pass by hand. PocketPass watches your connected tee sheet and issues a pass automatically whenever a booking should have one. This article explains exactly what sets that in motion, what the golfer gets, and the one detail that decides whether a pass can be delivered at all.
What triggers a pass
- A golfer books a tee time in your booking system (ChronoGolf or Lightspeed Golf) — through your website, over the phone, or at the desk.
- Within a few minutes, PocketPass reads that new reservation from your tee sheet. See How tee-sheet syncing works.
- PocketPass builds a wallet pass from the booking's details and emails the golfer a link to add it.
You don't press a button or import anything. As long as your tee sheet is connected, this happens on its own for every qualifying booking.
The email address is everything
There's one requirement that decides whether a golfer can receive their pass: their email address must be on the reservation. That email comes from your tee sheet, so it depends on your booking flow capturing it.
If a booking has no email address — or a mistyped one — PocketPass has nowhere to send the pass. Make sure your booking process (online and at the desk) collects a valid email for every golfer. This is the number-one reason a golfer says "I never got my pass."
What the golfer receives
The golfer gets a short, friendly email with two buttons: Add to Apple Wallet and Add to Google Wallet. They tap the one for their phone and the pass is saved. If they happen to open the email on a laptop, the buttons won't do anything there — they just open it again later on their phone. See How golfers add their pass.
By default the email comes from a PocketPass sender. You can switch it to come from your own club address, which improves both recognition and delivery — see Sending from your own email domain.
Issuing passes to members and regulars
Not everyone who should have a pass has a tee time on the books. Members, season-ticket holders, and regulars come back again and again. For them, PocketPass issues a standing player pass: synced from Lightspeed Golf for the player types you choose, or added one at a time with Add player on the Players page. It isn't tied to a single booking and stays in their wallet. See Managing players.
What happens after issuing
Issuing the pass is just the start. From that point on:
- The pass updates automatically when the booking changes — see Live pass updates.
- You can reach the golfer through it with a push notification or an automatic reminder.
A reservation only becomes a pass once a tee-sheet provider is connected. If you've signed up but haven't connected anything yet, no passes will go out — connect your tee sheet first. See Connecting Lightspeed Golf or Connecting ChronoGolf.
When a pass doesn't go out
If a golfer says their pass never arrived, work through The golfer didn't get the email — it covers the email address, spam folders, sync timing, and the integration's health.